Complaints Procedure

We intend to provide you with a high level of customer service at all times. However, if you are dissatisfied in any way please contact: –
Templeton Insurance Limited
Analyst House
Peel Road
Douglas
Isle of Man
IM1 4LZ
By Telephone: 01624 639930
By Email: complaints@templetoninsurance.co.im

We will attempt to resolve your complaint within five business days of receipt and a summary resolution communication letter will be sent to you. Where this is not possible, we will acknowledge your complaint within this timescale advising you of the person reviewing the matter. We will attempt to conclude our investigation and write to you with our conclusion within twenty business days.
If the complaint is not resolved within four weeks of receipt, we will write to you and let you know what further action we will take. A final response letter will be issued within eight weeks of receipt.
Your custom is valuable to us and we want you to be entirely satisfied with the response and service we provide. However, should you remain dissatisfied with our response letter you may be able to refer your complaint free of charge to the Financial Services Ombudsman Scheme for the Isle of Man or the Legal Ombudsman Service. Further details are shown below.

Financial Services Ombudsman Scheme for the Isle of Man

This Scheme is an independent dispute resolution service which will consider complaints from individuals against Isle of Man financial providers with a view to mediating a satisfactory resolution.

By Telephone: 01624 686500
By Email: ombudsman@iomoft.gov.im
In writing:
Financial Services Ombudsman Scheme for the Isle of Man
Thie Slieau Whallian
Foxdale Road
St Johns
Isle of Man
IM4 3AS
Website: www.gov.im/oft then select Financial Services Ombudsman Scheme

An Explanatory Guide is available to view from the Scheme’s website which details who may use the Scheme, complaint time limits and additional restrictions, and how to make a complaint to the Ombudsman.

The Financial Services Ombudsman Scheme for the Isle of Man is not a compensation scheme and the United Kingdom Financial Services Compensation Scheme does not apply to this Policy.